Skip or pause instead of cancelling
Before each meal's cut-off (shown in the app), you can skip that meal or pause a range of meals. Each skipped or paused meal is added to your EATLIX wallet as credit equal to that meal's value, which you can use on any future plan or upgrade within 30 days.
Cancelling a plan
- You can cancel a plan at any time in the app.
- Cancelling does not refund or credit the remaining meals. The app shows this before you confirm.
- Meals already past their cut-off are prepared and delivered or counted as used.
When we refund
We refund money to your original payment method only in exceptional cases, for example:
- you were charged twice for the same order;
- you were charged but your plan was not activated;
- EATLIX was at fault (for example, we could not deliver for reasons on our side) and our team approves a refund.
If part of the order was paid with wallet credit, only the amount paid by card/UPI is refunded to your payment method. The wallet part may be returned as new wallet credit.
How to request a refund
Contact us with your registered phone number and order details. Approved refunds are started within 7 working days. Your bank or UPI app usually shows them within 5–7 working days after that, depending on the bank.
Not refundable
- Remaining meals of a cancelled plan.
- Meals that counted as used because a delivery could not be completed after the attempts in our Delivery Policy.
- Wallet credit, which has no cash value.
Contact
EATLIX FOODS PRIVATE LIMITED
Email: eatlixfoods@gmail.com · Phone: +91 8544553890
Grievance Officer
Email: eatlixfoods@gmail.com · Phone: +91 8544553890
We will acknowledge your grievance promptly and respond within the time required by applicable law.